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Terms & Conditions

Welcome to D-Shackle Me. This website, located at d-shackleme.net, is operated by D-Shackle Me (“D-Shackle Me”, “we”, “us” or “our”). By accessing this website, browsing our products, submitting information to us or purchasing from D-Shackle Me, you agree to the terms, conditions and policies set out below. Please read these terms carefully before using our website or purchasing our products.

For questions about these terms, an order or one of our products, please contact:

• Email: dshackleme@gmail.com

• Phone: 0455 501 963

• ABN: [67648812394 ]

• Business address: [ NOT APPLICABLE]

WEBSITE USE

You may use this website for lawful personal and commercial purchasing purposes.

 

You must not:

• use this website for unlawful, fraudulent or misleading purposes;

• attempt to interfere with the security or operation of the website;

• attempt to gain unauthorised access to the website or another customer's information;

• reproduce or commercially exploit our website content without permission;

• submit false, misleading or fraudulent information;

• place fraudulent orders; or

• use automated systems to scrape or extract website information without our written permission.

We reserve the right to restrict or terminate access to the website where misuse, fraud, security concerns or unlawful activity are reasonably suspected.

PRODUCT INFORMATION

D-Shackle Me sells towing, recovery and vehicle accessories including shackles, straps, towing and recovery products, hooks, connecting components and related accessories.

 

We aim to ensure product descriptions, photographs, dimensions, specifications, ratings, colours and pricing are accurate at the time they are published.

 

However, colours may appear slightly different depending on lighting, photography and device display settings.

 

Product specifications, dimensions, weight, finish, packaging and other characteristics may also vary where a manufacturer updates or modifies a product.

 

D-Shackle Me • Draft for client review • Page 2 of 18 D-SHACKLE ME | LEGAL & WEBSITE COPY Where safety, load or performance specifications are provided, customers must refer to the specific specifications applicable to the individual product purchased.

 

Do not assume that the specifications or Working Load Limit of one D-Shackle Me product apply to another.

PRODUCT SUITABILITY

It is the customer's responsibility to determine whether a product is suitable for their intended vehicle, equipment, load, towing arrangement or application before use.

 

Products must only be used:

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  • for their intended purpose; 

  • within their specified limits; 

  • with compatible equipment; 

  • in accordance with product instructions; 

  • in accordance with vehicle, trailer and equipment manufacturer instructions; and 

  • in accordance with applicable Australian laws, regulations and road requirements.

If you are unsure whether a product is appropriate for your intended application, please obtain advice from a suitably qualified person before use.

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Product colour, appearance or branding should never be relied upon as an indication of a product's load capacity or suitability.

IMPORTANT SAFETY INFORMATION

SAFETY FIRST

 

Towing and recovery equipment may be subject to substantial forces. Incorrect selection, installation or use can cause equipment failure, vehicle damage, serious injury or death.

 

Always follow the safety information supplied with the individual product.

 

D-Shackles

 

D-shackles are designed primarily for controlled straight-line loading.

 

Do not apply inappropriate side loads or angular loads to a D-shackle.

 

Before every use:

 

  • inspect the shackle thoroughly;

  • check for cracks, distortion, deformation, excessive wear, corrosion or other damage; 

  • check the pin and thread for damage; 

  • ensure the pin is correctly installed; 

  • ensure the pin is fully and securely tightened; and 

  • confirm the product is suitable for the intended application.

Do not use damaged, deformed, excessively worn or compromised equipment.

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Working Load Limits

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Never exceed a product's specified Working Load Limit (WLL) or other manufacturer-stated load rating.

 

Always select towing and recovery equipment with a load rating suitable for the specific application.

 

Load ratings must not be estimated based upon the appearance, physical size or similarity of one product to another.

 

Where a product is supplied in multiple sizes, the WLL or other specifications may vary between sizes.

VEHICLE AND EQUIPMENT REQUIREMENTS

Before using any D-Shackle Me product, customers are responsible for checking: 

 

  • vehicle manufacturer requirements; • trailer manufacturer requirements;

  • towing equipment manufacturer requirements; 

  • recovery-point specifications;

  • rated connection points; 

  • compatibility between all connected components;

  • applicable state and territory road laws;

  • local regulations; and

  • any relevant Australian requirements applying to the intended use.

Never attach towing or recovery equipment to an unrated or unsuitable connection point.

 

D-Shackle Me cannot assess the suitability of a customer's individual vehicle, trailer, tow bar, recovery point or equipment configuration through the website.

INSPECTION, CARE AND MAINTENANCE

All towing and recovery products should be regularly inspected and properly maintained.

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Customers should:

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  • inspect equipment before and after use;

  • remove dirt, sand, mud, salt and other contaminants;

  • keep moving parts and threads clean;

  • store equipment appropriately when not in use;

  • inspect coatings and surfaces for damage;

  • discontinue use where structural damage, abnormal wear or deformation is identified; and

  • follow any product-specific maintenance instructions.

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Products exposed to water, mud, saltwater, chemicals or corrosive environments should be cleaned and thoroughly dried after use.

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Where appropriate for the specific product, a suitable corrosion or rust preventative may be applied.

ASSUMPTION OF RISK

Towing, off-road driving and vehicle recovery involve inherent risks.

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Customers are responsible for ensuring they have the appropriate knowledge, equipment and experience to safely undertake the activity in which a product is being used.

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Nothing on the D-Shackle Me website is intended to replace:

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  • professional towing or recovery advice;

  • manufacturer instructions;

  • qualified mechanical advice;

  • safety training;

  • vehicle-specific advice; or

  • applicable laws and regulations.

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Where professional recovery assistance is required, customers should use an appropriately qualified provider rather than attempting an unsafe recovery.

PRODUCT STANDARDS AND RATINGS

Where a product page refers to a particular grade, Working Load Limit, break strength, Australian Standard or other technical specification, that information applies only to the specific product and variant described.

Customers should check the individual product information before purchase and use.

Where a product is described as Grade S or designed to AS 2741 standards, that statement must only be used where the applicable manufacturer's documentation confirms it.

PRICING

All prices displayed on the website are in Australian Dollars (AUD) unless otherwise stated.

Prices may be updated from time to time without notice.

The price payable for an order is the price displayed and accepted at checkout at the time the order is placed, subject to correction of genuine pricing or website errors.

Shipping costs, where applicable, will be displayed at checkout or otherwise communicated before completion of the order.

Any applicable taxes will be included or identified as required.

ORDERS

Submitting an order through the website constitutes an offer to purchase the selected products.

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An order is not necessarily accepted until:

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  • payment has been successfully processed;

  • the product is confirmed as available; and

  • D-Shackle Me accepts the order.

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We may cancel or refuse an order where reasonably necessary, including where:

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  • a product is unavailable;

  • an incorrect price or product description has been published;

  • payment cannot be processed;

  • fraudulent activity is suspected;

  • incorrect customer information has been supplied; or

  • fulfilment of the order would breach applicable law.

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Where payment has already been received for an order we cannot fulfil, the applicable amount will be refunded.

PAYMENT

Available payment methods will be displayed at checkout.

Payments may be processed through third-party payment providers.

D-Shackle Me does not necessarily receive or store complete payment-card information. Payment information may instead be collected and securely processed by the payment provider used by the website.

Customers are responsible for ensuring payment and billing information is accurate and that they are authorised to use the nominated payment method.

SHIPPING & POSTAGE

D-Shackle Me ships products to eligible Australian delivery addresses.

Shipping carrier: [ Australia Post]

Order processing time: [within 48 hours of payment ]

Estimated standard delivery: [dependent on Oz Post]

Estimated express delivery: [24 hrs depending on day of payment weekends excluded]

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Shipping rates may vary according to:

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  • product;

  • quantity;

  • parcel dimensions;

  • weight;

  • destination; and

  • selected delivery method.

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The final shipping charge will be displayed at checkout where possible.

Some products in the D-Shackle Me range have different sizes and weights, so shipping costs may vary between product variants.

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DELIVERY TIMES

Any delivery timeframe provided by D-Shackle Me is an estimate unless expressly stated otherwise.

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Delivery times may be affected by circumstances outside our reasonable control, including:

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  • carrier delays;

  • severe weather;

  • natural disasters;

  • peak trading periods;

  • public holidays;

  • incorrect addresses;

  • regional or remote delivery conditions; and

  • transport disruptions.

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We will make reasonable efforts to assist customers where an order appears to have been delayed.

DELIVERY ADDRESS

Customers are responsible for supplying a complete and accurate delivery address.

D-Shackle Me is not responsible for delivery delays or additional costs caused by incorrect or incomplete information supplied by the customer, except where required by law.

If an order is returned to us because an incorrect address was provided or delivery could not be completed, additional postage charges may apply before the order is resent.

LOST OR DAMAGED PARCELS

If an order arrives damaged, please contact us as soon as reasonably possible and provide:

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  • your name;

  • order number;

  • details of the issue;

  • photographs of the packaging; and

  • photographs of the product where relevant.

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If tracking indicates that an order has been lost or incorrectly delivered, please contact us so the matter can be investigated with the delivery provider.

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Nothing in this section limits any rights available to you under the Australian Consumer Law.

RETURNS & CHANGE OF MIND

Change-of-Mind Returns

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D-Shackle Me's change-of-mind return period is: [INSERT RETURN PERIOD – e.g. 14 or 30 days after delivery]

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To be eligible for a change-of-mind return, the product must generally be:

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  • unused;

  • undamaged;

  • in original condition;

  • in its original packaging where reasonably possible; and

  • accompanied by proof of purchase.

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Customers should contact dshackleme@gmail.com before returning a product.

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Unless otherwise agreed or required by law, the customer is responsible for return postage for change-of-mind returns.

Original shipping charges are generally not refundable for a change-of-mind return.

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Return address: insert

EXCLUSIONS FROM CHANGE-OF-MIND RETURNS

Subject always to your rights under Australian Consumer Law, we may decline a change-of-mind return where a product:

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  • has been used;

  • has been installed;

  • shows signs of towing, recovery or load use;

  • has been damaged after delivery;

  • is missing components;

  • is no longer in resalable condition; or

  • was specifically identified as final sale or non-returnable before purchase where legally permitted.

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These exclusions do not remove a customer's rights where a product is faulty or otherwise fails to meet a statutory consumer guarantee.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product is faulty, unsafe, materially different from its description or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a remedy.

Depending on the circumstances and whether the failure is major or minor, remedies may include repair, replacement, refund or another remedy available under Australian Consumer Law.

D-Shackle Me does not use its change-of-mind policy to remove or restrict statutory consumer rights.

To report a product issue, contact dshackleme@gmail.com and include your order number and relevant photographs where possible.

MISUSE, DAMAGE AND NORMAL WEAR

Subject to rights that cannot legally be excluded, D-Shackle Me is not responsible for damage resulting from:

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  • misuse;

  • incorrect installation;

  • exceeding load ratings;

  • side-loading equipment that is not designed for side loading;

  • use with incompatible equipment;

  • connection to unrated points;

  • failure to inspect or maintain a product;

  • modification of a product;

  • accident or impact damage;

  • inappropriate storage;

  • exposure outside the product's intended conditions; or

  • ordinary wear and tear.

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The products are intended for use in environments where exposure to dirt, road debris, weather, water and other environmental conditions may naturally affect finishes and coatings over time.

BREAST CANCER RESEARCH CONTRIBUTIONS

Supporting breast cancer research forms part of the D-Shackle Me brand purpose.

Where D-Shackle Me represents that a purchase, product or promotion contributes to breast cancer research, the applicable contribution or arrangement will be stated on the website, product page, promotion or checkout where appropriate.

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[INSERT CONFIRMED BENEFICIARY/CHARITY]

[INSERT EXACT DONATION AMOUNT, PERCENTAGE OR METHOD]

Do not publish an amount, percentage or specific recipient until these details have been confirmed.

WEBSITE CONTENT DISCLAIMER

Information on this website is provided for general information and product purchasing purposes.

Although reasonable efforts are made to keep information accurate and current, errors may occasionally occur.

D-Shackle Me may update product descriptions, product specifications, photographs, pricing, availability, shipping information and other website content from time to time.

Where product-specific safety or manufacturer information conflicts with general website copy, customers should rely on the specifications and instructions applicable to the actual product purchased.

INTELLECTUAL PROPERTY

Unless otherwise stated, the content of this website is owned by or licensed to D-Shackle Me.

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This includes, where applicable:

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  • logos;

  • trade names;

  • branding;

  • photographs;

  • graphics;

  • illustrations;

  • written content;

  • product descriptions;

  • website design elements;

  • videos; and

  • downloadable materials.

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You may view the website and retain ordinary transaction records for personal use.

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You may not reproduce, republish, modify, distribute, sell or commercially exploit our intellectual property without prior written permission, except where permitted by law.

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