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PRIVACY POLICY

OUR APPROACH TO PRIVACY

D-Shackle Me respects the privacy of customers and website visitors.

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This Privacy Policy explains how we may collect, use, hold and disclose personal information when you:

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  • visit our website;

  • place an order;

  • create an account;

  • contact us;

  • submit an enquiry;

  • subscribe to emails;

  • participate in promotions;

  • engage with our social media; or

  • otherwise interact with D-Shackle Me.

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Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to D-Shackle Me, personal information will be handled in accordance with those requirements.

INFORMATION WE MAY COLLECT

Depending on how you interact with D-Shackle Me, we may collect information including:

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  • name;

  • email address;

  • telephone number;

  • billing address;

  • delivery address;

  • order history;

  • products purchased;

  • account information;

  • enquiry information;

  • customer-service correspondence;

  • return or refund information;

  • marketing preferences;

  • competition or promotion entries;

  • information voluntarily supplied through forms;

  • IP address;

  • browser type;

  • device information;

  • website activity;

  • referral source;

  • cookies and similar technologies; and

  • analytics information.

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Payment information may be collected directly by our third-party payment processor rather than stored by D-Shackle Me.

HOW WE COLLECT INFORMATION

We may collect personal information when you:

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  • purchase through our website;

  • complete a website form;

  • contact us by email or telephone;

  • subscribe to our mailing list;

  • create or manage an account;

  • interact with our social media;

  • participate in a promotion;

  • request support;

  • arrange a return or refund; or

  • browse our website.

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Certain technical information may be collected automatically through website functionality, cookies and analytics technologies.

WHY WE COLLECT INFORMATION

We may use personal information to:

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  • process and fulfil orders;

  • process payments;

  • arrange shipping and delivery;

  • communicate about orders;

  • respond to enquiries;

  • provide customer support;

  • process refunds and returns;

  • maintain transaction records;

  • prevent fraud and misuse;

  • improve our website;

  • understand website usage;

  • improve products and customer experience;

  • administer promotions;

  • comply with legal obligations; and

  • send marketing communications where permitted.

WEBSITE ANALYTICS

D-Shackle Me may use website analytics services to understand how people interact with the website.

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Analytics information may include:

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  • pages visited;

  • time spent on pages;

  • approximate geographic information;

  • device type;

  • operating system;

  • browser;

  • referring website;

  • traffic source; and

  • website interactions.

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This information may be used to improve website functionality, content, marketing and customer experience.

OOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies.

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Cookies are small data files stored on a user's device that can help websites:

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  • remember preferences;

  • maintain shopping-cart functionality;

  • process transactions;

  • understand website traffic;

  • improve performance;

  • measure advertising effectiveness; and

  • personalise certain experiences.

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You may be able to disable or restrict cookies through your browser settings.

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Some website functions, including shopping-cart or checkout functionality, may not operate correctly if certain cookies are disabled.

THIRD-PARTY SERVICE PROVIDERS

We may use third-party providers to operate our business and website.

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These may include providers involved in:

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  • website hosting;

  • e-commerce;

  • payment processing;

  • postage and delivery;

  • customer communications;

  • email marketing;

  • analytics;

  • advertising;

  • cloud storage; and

  • information technology.

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Personal information may be disclosed to these providers where reasonably necessary for them to perform services on our behalf.

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Where information is processed or stored outside Australia, privacy protections may differ from Australian requirements. Where applicable, we will manage cross-border disclosures in accordance with Australian privacy obligations.

EMAIL MARKETING

Customers and website visitors may have the option to subscribe to D-Shackle Me marketing communications.

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Marketing may include:

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  • new products;

  • product releases;

  • promotions;

  • special offers;

  • competitions;

  • brand news;

  • community updates; and

  • other D-Shackle Me information.

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We will send commercial electronic marketing in accordance with applicable Australian spam requirements.

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Where required, marketing communications will identify D-Shackle Me as the sender, include appropriate contact information and provide a clear method of unsubscribing.

UNSUBSCRIBING

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link contained in an email or contacting dshackleme@gmail.com.

Unsubscribing from marketing does not prevent us from sending non-promotional communications reasonably required to administer an order, payment, delivery, return, customer-service matter or other transaction.

SOCIAL MEDIA

If you interact with D-Shackle Me through Facebook, Instagram or another social platform, the platform may collect and process information according to its own privacy policy.

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Information you voluntarily make public through social media may also be visible to other users.

D-Shackle Me is not responsible for the privacy practices of third-party social-media platforms.

SECURITY OF PERSONAL INFORMATION

We take reasonable steps appropriate to our business and systems to protect personal information against:

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  • misuse;

  • interference;

  • loss;

  • unauthorised access;

  • unauthorised modification; and

  • unauthorised disclosure.

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However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

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Customers should protect their own passwords and account credentials and contact us if they believe their account or information has been compromised.

ACCESSING OR CORRECTING YOUR INFORMATION

You may contact us if you wish to request access to personal information we hold about you or ask us to correct inaccurate information.

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Contact: dshackleme@gmail.com

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We may need to verify your identity before providing access or making certain changes.

RETENTION OF INFORMATION

We may retain personal information for as long as reasonably required to:

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  • fulfil the purpose for which it was collected;

  • manage customer relationships;

  • maintain transaction and accounting records;

  • respond to disputes;

  • comply with legal obligations; and

  • protect legitimate business interests.

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Where information is no longer reasonably required and the law permits, it may be securely destroyed or de-identified.

LINKS TO THIRD-PARTY WEBSITES

The D-Shackle Me website may contain links to websites or services operated by third parties.

D-Shackle Me does not control and is not responsible for the privacy, security, content or practices of those third-party websites.

Customers should review the applicable third party's terms and privacy policy before providing personal information.

CHILDREN'S INFORMATION

Our products and website are not directed specifically at children.

We do not knowingly seek to collect personal information directly from children for marketing purposes without appropriate authority or consent where required.

PRIVACY QUESTIONS OR COMPLAINTS

If you have a question or complaint concerning privacy or the way D-Shackle Me has handled your personal information, please contact:

D-Shackle Me

Email: dshackleme@gmail.com

Phone: 0455 501 963

We will consider and respond to privacy enquiries within a reasonable timeframe.

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