Shipping & Returns

D-Shackle Me ships products to eligible Australian delivery addresses.

Shipping carrier: [ Australia Post]
Order processing time: [within 48 hours of payment ]
Estimated standard delivery: [dependent on Oz Post]
Estimated express delivery: [24 hrs depending on day of payment weekends excluded]

Shipping rates may vary according to:

product;
quantity;
parcel dimensions;
weight;
destination; and
selected delivery method.

The final shipping charge will be displayed at checkout where possible.

Some products in the D-Shackle Me range have different sizes and weights, so shipping costs may vary between product variants.

Delivery Times

Any delivery timeframe provided by D-Shackle Me is an estimate unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including:

carrier delays;
severe weather;
natural disasters;
peak trading periods;
public holidays;
incorrect addresses;
regional or remote delivery conditions; and
transport disruptions.

We will make reasonable efforts to assist customers where an order appears to have been delayed.

Delivery Address

Customers are responsible for supplying a complete and accurate delivery address.

D-Shackle Me is not responsible for delivery delays or additional costs caused by incorrect or incomplete information supplied by the customer, except where required by law.

If an order is returned to us because an incorrect address was provided or delivery could not be completed, additional postage charges may apply before the order is resent.

Lost or Damaged Parcels

If an order arrives damaged, please contact us as soon as reasonably possible and provide:

your name;
order number;
details of the issue;
photographs of the packaging; and
photographs of the product where relevant.

If tracking indicates that an order has been lost or incorrectly delivered, please contact us so the matter can be investigated with the delivery provider.

Nothing in this section limits any rights available to you under the Australian Consumer Law.

RETURNS

Change-of-Mind Returns

D-Shackle Me's change-of-mind return period is: [INSERT RETURN PERIOD – e.g. 14 or 30 days after delivery]

To be eligible for a change-of-mind return, the product must generally be:

unused;
undamaged;
in original condition;
in its original packaging where reasonably possible; and
accompanied by proof of purchase.

Customers should contact dshackleme@gmail.com before returning a product.

Unless otherwise agreed or required by law, the customer is responsible for return postage for change-of-mind returns.

Original shipping charges are generally not refundable for a change-of-mind return.

Return address: insert

Exclusions from Change-of-Mind Returns

Subject always to your rights under Australian Consumer Law, we may decline a change-of-mind return where a product:

has been used;
has been installed;
shows signs of towing, recovery or load use;
has been damaged after delivery;
is missing components;
is no longer in resalable condition; or
was specifically identified as final sale or non-returnable before purchase where legally permitted.

These exclusions do not remove a customer's rights where a product is faulty or otherwise fails to meet a statutory consumer guarantee.

Faulty, Damaged or Incorrect Products

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product is faulty, unsafe, materially different from its description or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a remedy.

Depending on the circumstances and whether the failure is major or minor, remedies may include repair, replacement, refund or another remedy available under Australian Consumer Law.

D-Shackle Me does not use its change-of-mind policy to remove or restrict statutory consumer rights.

To report a product issue, contact dshackleme@gmail.com and include your order number and relevant photographs where possible.